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Customer Returns and Refunds

Return Policy

We are happy to accept any returns within 30 working days from delivery, for any reason. providing the items have not been used (unless faulty)

Please email us or call 0872 388 388 1 for a RTN number

Right to Cancel

You have the right to cancel your contract with us at any time before the expiry of 30 working days from the day after the date of delivery of the products. It is your responsibility to take reasonable care of the products until they are received by us. You will receive a full refund of the purchase price minus any delivery charges.

Exceptions to the right to cancel:

• Some items of furniture delivered direct from the supplier, which have been assembled by the carrier in your home and signed for as satisfactory by the you.

• Fabric packs cut to the metre.

• Video games, DVD’s and Videos will only be accepted if the packaging has been unopened and the security seal is still intact.

• PCs will only be accepted if all of the bundled software seals are intact, the PC is returned to factory settings and there is no personal data left on the machine.

• Items which we have made, personalised or customised specifically for you.

Faulty Items

Items faulty at the point of sale:

Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components.

For items to be returned more than six months after the time of purchase the same above applies but in addition, evidence of fault at the time of sale will be required.

Please note that you will not be entitled to a repair, replacement or refund in respect of fair wear and tear. Please return the original and complete packaging.

Faults developed within the warranty period:

Most items sold by us come with a 12 month manufacturer’s warranty. If a product develops a fault within the warranty period assistance will be provided by way of spares or a repair depending on the type of product purchased. Wear and tear is not covered by the manufacturer’s warranty.

Specific requirements relating to certain product categories:

Computer Hardware and Peripherals

All Multimedia computers are covered by a 12 month hardware warranty which covers all parts and labour for hardware faults. Following installation, should the item develop a fault you should contact the relevant manufacturer’s help line. A qualified technician will diagnose the nature of the fault, & in the case of hardware failure, the following procedures will apply:-

Faults within 28 days

An exchange or refund will be issued providing the item is returned within 28 days from the original date of purchase.

Faults after 28 days but within 12 months

All Software

Returns of non-faulty software items will only be considered if the packaging has remained unopened with the seal unbroken.

Consumer Electronics (e.g. TV, Video, DVD, Karaoke & Videogame Hardware)

If a repair or replacement is unavailable we will refund your money.

This faulty items returns policy does not affect your statutory rights (including without limitation your right to reject faulty items and receive a full refund if you raise the matter within a reasonable time).

 
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